Cancellation right

You have the right to cancel this contract without any declaration of reasons within 14 days. The cancellation period starts from the day on, on which you or a from you declared third person, who is not the carrier, occupy the goods.

In order to accomplish your cancellation right, you have to contact us, the Consmart GmbH, Rather Str. 110d, 40476 Düsseldorf, available at the telephone number +49 (0) 211 220 656 70 as well as via e-mail at support@cerafon.com, with the aid of a precise declaration (e.g. a posted letter, telefax or e-mail) stating your decision to cancel the contract. For this, you can make use of the attached model cancallation form, which is not mandatory.

For the protection of your cancellation right it is sufficient, that the information about the exercise of the cancellation right is sent out before the expiration of the cancellation period.

Consequences of the revocation

If you cancel this contract, we are obliged to pay you back every payment, that we received from you, including the delivery costs (with the exception of additional costs, that came into being if you demanded a different kind of delivery than our offered, keen standard delivery), immediately and within 14 days from the day on, on which we received the information about the cancellation of the contract. For this repayment we use the same payment method, that you used in the initial transaction, unless we negotiated something else. On no account you are going to be charged any fees.

We can refuse the repayment until we get the goods back again or until you show proof, that you sent the goods back, depending on which the earliest point in time was.

You have to send or give back the goods immediately and in any case within 14 days from the day on you informed us about the cancellation of your contract. The deadline is protected, if you send the goods back before the period ends within the 14 days. You bear the costs for the return of the goods. You have to come up for every kind of deterioration, if the deterioration can be traced back to you after the inspection of state, features and functionality.

Ending of the cancellation policy